You can track your shipment by using the tracking number you receive in your shipment notification email, logging into your account, or by the Shop App.

Please note: We can only ship to the 50 United States. We cannot ship to Puerto Rico or US Virgin Islands. We will soon be able to ship to the following countries - Australia, Canada, France, Mexico, New Zealand, Ireland, Spain, United Kingdom, Germany and Italy. 

For US orders: Order Subtotals over $50 qualify for Free Standard Shipping

*Excludes oversize, overweight items and bulk orders. Orders with these items will receive a $10 shipping credit on ground delivery as part of our shipping promotion instead of Free Standard Shipping.  This will be noted in checkout.

*Free Standard Shipping is currently only available to the 48 US States, excluding Alaska and Hawaii.

If your order qualifies for Free Shipping, you must select the Free Shipping option during checkout; selecting other shipping methods will incur additional charges. We determine the most efficient shipping carrier for orders qualifying for free shipping. Carriers that may be used include UPS Mail Innovations, UPS SurePost, and UPS Ground.

Items on promotion will use the discounted price to calculate towards the $50 order subtotal.

Shipping options are displayed at checkout. Shipping rates and delivery times vary by shipping option. 

Pre-Orders: Please check the product page for the estimated shipping window.

For US orders:

Free Shipping – Order will be delivered in approx 7-10 Business Days
UPS Mail Innovations – Order will be delivered in approx 7-10 Business Days

UPS SurePost - Order will be delivered in approx 7-10 Business Days

UPS Ground – Order will be delivered in approx 3-5 Business Days

Actual delivery times may vary.

Currently Not Available 2nd Day Air – Order will be delivered in 2-3 Business days, depending on the time the order is placed and received to our warehouse. Excludes weekends.

Returns from Bratz.com will only be accepted for 30 days from the purchase date. Returned items must be new, unassembled, and unused in their original packaging. Gifts purchased for December celebrations can be returned no later than January 31st.

Refunds are only issued for the purchase price of the item(s) returned and any applicable sales tax in the original form of payment used to purchase the item. The customer is responsible for any return shipping charges. Shipping charges for both delivery and returns are not refundable, this includes item(s) purchased on Free Shipping offers and or in item(s) where a delivery is refused. Please note that this also applies to items received as gifts. If you return a gift, the purchaser will receive a refund on the original form of payment they used to make the purchase. All sales are final on pre-orders.

Return the item(s) using the carrier of your choice with a tracking service.  Be sure to include your order number on the return label. Please allow 30 days for your refund to process.

Return Address
MGA Entertainment
Attn: Returns Dept
2180 Barlow Road
Hudson, Ohio 44236
Order#

For International orders:

We now ship Internationally to select Countries. We are offering select international shipping for Mean Girls launch limited to - Australia, Canada, France, Mexico, New Zealand, Ireland, Spain, United Kingdom, Germany and Italy. 

Please allow approximately two business days for order processing. Orders ship by DHL Express. Typical time frame is 5-7 business days for delivery. You will receive an email once your order ships with tracking information. 

To ship internationally, we partner with Global-e. Global-e is a trusted global e-commerce vendor whose solution allows Bratz.com to provide the best possible user experience to our international customers. 

Please select the currency icon in the top right corner to see which countries we ship to and select accordingly. This will change the currency on the website. Once you are in checkout, you will see local payment methods and calculations for any appropriate shipping, duties, taxes and other customs fees. 

Duties and taxes are calculated based on the items ordered, where they were made, your shipment destination and the value of your purchase, and will appear as a separate line item at checkout if not already included in product prices. 

Some countries require duties and taxes to be paid upon delivery and therefore cannot be calculated at checkout. It will be the customer’s responsibility to pay such fees as determined by local customs authorities. 

Contact Us

If you have questions please contact us by e‑mail at

bratzstore@mgae.com